 F A Q
• Savings Deposit
• Remittance
• Other Services
| Q. |
What should I do if I lost my Savings Deposit passbook? |
| A. |
First of all you will have to inform KBZ Bank by phone. Then you will have to go the KBZ branch when you have account to inform and apply for a new passbook. You will need an official police report from police station when you apply for a new passbook. If old passbook cannot be found within a week, bank will issue you a new passbook. |
|
 |
| Q. |
Are children under 18 year old eligible to open Savings Deposit Accounts at KBZ Bank? |
| A. |
Only Myanmar Nationals who are 18 years old and above can open Savings Deposit Accounts either individuals or joints. However, a person who is under 18 year old can only open Minor/Junior Account under the approval of parents/guardians. Only the parents/guardians are allow to withdraw money from Minor Account. |
|
|
| Q. |
I have a Minor Account for my son at KBZ Kamayut branch. Why can’t I withdraw money from that account at any other KBZ branches? |
| A. |
Parents/guardians have to go in person and give specific reasons whenever they withdraw money from Minor Account at the branch where the account was originally opened. |
|
|
| Q. |
Can I use or ask representatives to receive/withdraw money for remittances? |
| A. |
Remittance is not a transferable financial certificate or material. For that reason, representatives cannot be able to withdraw money for the beneficiaries. |
|
|
| Q. |
Can we pay phone bills or utility bills by using KBZ Bank? |
| A. |
No, you cannot pay phone and utility bills by using KBZ Bank yet. However you can pay internet bills to Myanmar Teleport by using the service of KBZ Bank. |
|
|
| Q. |
How long does it take for beneficiaries to receive/withdraw funds after remitting money at KBZ Bank? |
| A. |
Beneficiaries can receive/withdraw funds within minutes if they transfer funds between KBZ branches. |
|
|
| Q. |
KBZ Bank remittance fees are slightly higher than other banks in Myanmar. Why is that? |
| A. |
KBZ Bank uses online technology for remittance transactions which is a lot faster in transaction than any other bank in the country. Beneficiaries can receive/withdraw funds within minutes if they transfer funds between KBZ branches. It is very convenience, safe and saves a lot of time for customers. |
|
|
| Q. |
How many times can I withdraw funds from my Savings Deposit Account? |
| A. |
You can withdraw funds from your Savings Deposit Account only once a week. This is a Central Bank of Myanmar’s policy that all the commercial banks have to follow regarding Savings Deposit Accounts. |
|
|
| Q. |
How can I apply KBZ credit card? |
| A. |
In the past, you could apply for credit card however we have suspended credit card services and not granting them.
|
|
